Two pillars: New Patients and Existing Patients. One person — your Revenue Director — owns both, plus the hundred small things in between (Search Console, reviews, lapsed patients, the automations holding it together). Review Velocity Engine and a monthly report sit underneath everything. Same motion, every month, no exceptions.

How do you generate Google reviews without violating their rules?

Post-visit SMS sends every patient to a one-tap rating page. Promoters (4-5 stars) get framed toward Google. Detractors (1-3 stars) get routed privately to the doctor inbox with a 24-hour SLA. The Google review link is visible at every score, never gated. That's the FTC rule and Google's rule, and most agencies that promise reviews are quietly breaking both.

Who actually runs my account?

Antonio Pemberthy. Founder of Harmoniq, plus a swarm of AI agents he built to do the volume work. Every email, every report, every monthly call comes from Antonio directly. No account managers, no project managers, no juniors on a learning curve.

Do I have to buy the whole stack?

No. Start with a Site Build. Add Site Management because running a website without it is reckless. Revenue Director is the top layer — it requires Content & SEO active because Content is the raw material The Routine runs on. Cancel any layer any month.

How is pricing different for multiple locations?

Site Build: $2,500 for the first location, $1,000 per additional. Content & SEO is flat $150/mo per location. Revenue Director is $799/mo for the first location, $399/mo each additional.