Phone recovery
Every new-patient call answered, or called back inside the hour.
New patients call once.
New patients call once. If nobody answers and nobody calls back, they book the next practice on the list. Most offices never see it, because a missed call leaves no record anyone reads.
Signs you have it
- Voicemails get checked when someone remembers
- Lunch and after-hours calls go nowhere useful
- Nobody can say how many new patients called last month
- A phone person left and the routine left with them
Patient Prism, 2025 Dental Patient Access Report · vendor data
Every deliverable, listed.
No “and more”. This is the whole kit. Everything is set up in your own tools and written down so it survives a staff change.
- 30 to 90 days of call logs from your phone system
- Voicemails and how fast each one was returned
- Where calls go when the desk is busy, at lunch and after hours
- Missed-call report: how many new-patient calls were lost and what they were worth
- A map of where every call goes, on one page
- Phone settings fixed: hours, voicemail alerts, missed-call text-back, overflow
- A callback routine: who calls back, how fast, and what gets logged
- Scripts for new patients, price shoppers, insurance questions and emergencies
- A desk card that stays next to the phone
What we need, what we won't do, who should skip it.
Your part
- Read access to your phone system's call log, or an export
- One 30-minute call with whoever runs the front desk
- Someone named as owner of the callback routine
What we won't do
We fix the routine and the settings. We don't answer your phones, and we don't sell an AI receptionist.
Works with
Adit, Weave, RingCentral, Mango, and most systems that keep a call log
Skip this kit if
Practices that already track every missed call and return it the same hour. You don't need us.
Phone recovery
Delivered in 2 weeks. Yours to keep, including every document and setting.
Talk about this kitOperations Partner
This kit plus another one next quarter, your numbers every month, vendor management and upkeep.
See the PartnerPractice Check
Two weeks, five areas, every leak in dollars and ranked. Credited in full if you continue.
How the check worksOften done next.
See where your practice is leaking, before you spend a dollar.
Give us your website. We call you twice as a new patient and show you what we found. Free.
You'll talk to Antonio.Founder, and the person who reads your report. Built for US practices, working from Medellín on US hours.